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Filing a Complaint with XE Local

At XE Local, we are committed to delivering exceptional services and support. If you are dissatisfied with any aspect of your experience, we encourage you to share your concerns. Your feedback helps us improve and provide better solutions.
Important Note: If you are not a client of XE Local, your submission will be treated as an inquiry. We will forward your details to the relevant payment provider for further investigation and keep you updated on the status of your case.
How to Submit a Complaint or Inquiry:
Please contact our support team via email: support@xelocal.com
Please note that we only accept complaints and inquiries in English. Submissions in other languages may hinder our ability to address the issue effectively. No fees are charged for filing a complaint or inquiry.
What to Include in Your Complaint or Inquiry:
  • A clear reference to the service or transaction related to your issue. If the matter concerns a specific transaction, provide the payment details.
  • A detailed explanation of the situation and your expectations for resolution.
  • Your contact information, including an email address and phone number.
  • Supporting documents or relevant evidence to assist with the investigation.
    • Key Points to Remember:
    • The above conditions apply primarily to complaints, not general inquiries.
    • You will receive an acknowledgment of your complaint within two working days.
    • A final response will be provided within 15 working days of receipt. If there is a delay, we will notify you and aim to resolve your case within 35 working days at the latest.
    Filing Online Complaint